What is a purser on a flight?

A purser on a flight is a senior flight attendant responsible for managing the cabin crew and ensuring the overall safety and comfort of passengers during the flight. Purser's responsibilities may include coordinating with the captain and other crew members, overseeing the boarding and disembarking processes, serving meals and drinks, handling customer complaints, and ensuring that all safety protocols are followed.

In addition to their operational duties, pursers also act as a point of contact for passengers, providing assistance with any special requests or issues that may arise during the flight. They are considered to be the in-flight manager and are responsible for maintaining a high level of customer service throughout the journey.

Pursers are typically selected based on their experience, performance, and customer service skills. They undergo specialized training to handle their leadership role effectively and must be able to remain calm and composed in stressful situations. Overall, pursers play a crucial role in ensuring that passengers have a pleasant and safe travel experience.